Yup, I know a pretty strange Title for a post but what I am going to discuss is equally strange

Problem:

I didn’t face this problem in Siebel 7.7 but I have been facing this problem in Siebel 7.8.2.3 pretty regularly. The problem is that

“Siebel Application hangs (mouse remains in hour glass state) and you have to kill the session using Task Manager while working with popup or pick applets”

You might face this problem while

  • Exporting records using vanilla export option
  • Uploading a file in attachment applet.
  • Downloading file from attachment applet

This happens especially when the file which is being downloaded or uploaded is large file. To make this simple I am giving an example below where you might face this problem

 I need to export the some LOV records. Here are the steps that I perform.

  • Query for my desired records.
  • Click on Menu – Export Option.
  • A popup applet appears as shown below
  • Click on Next button
  • A prompt comes asking us to open or save the file.
  • Choose save option

And after saving the file, focus never returns and you get your mouse icon as hour glass. You have to end that session using task manager to come out of it.

Solution:

At first it looks like an High Interactivity Framework problem. I tried 

  • Removing and resintalling High Interactivity Framework 
  • Updating the JRE version
  • Tweaking with IE settings

but nothing seems to work and that solution which I found out in the end was

  • Hit CTRL + 8 key
  • Move your mouse

It will come out of slumber and you can work normally in application. That’s strange I know.

Reason:

It is actually an IE bug (  :/   )but I came to know about it accidently and that too is different story all together. I will save it for another post.

Hope it helps and results in less session killing :G)

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