Siebel Web Templates and common errors

While I was surfing web I came across a problem related to web templates.

The problem statement was something like:

Problem:
While trying to Edit Web Template of an Applet user was getting page cannot be displayed error which is an IE error.

Some other problem statements related to web templates are:

When trying edit web template user gets an error which is something like

“Unable to open file CCViewDetail_ParentPntr\CCAppletList_B_EL.swt and user is not able to edit web template.”


Solution:

There can be several reasons for this kind of error. Verify the below given points and hopefully your problem will be solved.

  • Open Siebel tools and Go to > View Menu > Options > Web Template Editor Tab as shown below. Verify that path given is correct and points to your tools\WEBTEMPL folder.
    Note: By default it is empty and path is picked from CFG file
  • Make sure the in both Web Client CFG and Tools CFGWebClientSiteDir” parameter points to correct path.
  • If you are still getting Web Template not found error then try to copy the contents of WEBTEMPL folder from somebody who is not getting this error and replace it with your WEBTEMPL folder contents.

If anybody, has faced this error related to web templates and followed different work around for this problem. Please contribute your solution as comments to make the answer of this problem complete.

5 Responses to Siebel Web Templates and common errors

  1. Just came across your site last night — it’s great. Thanks for taking the time to share your knowledge with all of us.

    I’m a newbie — my company just recently decided upon using Siebel 8.0 CRM — and some of us just finished our first set of training sessions.

    Any idea if Siebel ever plans on adopting web standards — the separation of structured content (semantic XHTML), presentation & layout (CSS), and behavior (JavaScript)? Tailoring the app to meet our visual UI needs will be a major part of my role in the success of our project — do you have any previously posted entries on web templates and SWE tags?

    Thanks again for your time and effort in maintaining such a high-quality site!

  2. Just came across your site last night — it’s great. Thanks for taking the time to share your knowledge with all of us.

    I’m a newbie — my company just recently decided upon using Siebel 8.0 CRM — and some of us just finished our first set of training sessions.

    Any idea if Siebel ever plans on adopting web standards — the separation of structured content (semantic XHTML), presentation & layout (CSS), and behavior (JavaScript)? Tailoring the app to meet our visual UI needs will be a major part of my role in the success of our project — do you have any previously posted entries on web templates and SWE tags?

    Thanks again for your time and effort in maintaining such a high-quality site!

  3. Hi. I ran in to “Page cannot be displayed” problem. It checked everything stated above in the post and every thing was OK.
    Then i found this post [https://crmcog.com/edit-web-layout-error-in-siebel-tools/] which suggests that it might be due to the user not having read right permissions to the Siebel folders. So i restarted my Tools as Administrator and it worked.
    Another thing worth mentioning here is, sometime, you’ll also need to set the target browser in Context Toolbar to your compatible version of IE.

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