User Interface has been the most disappointing feature of Siebel Application. It is not flexible, intuitive,user friendly or cool. In addition to that we are stuck only with IE for High Interactivity (HI) applications. It would seem that Siebel is unaware of all the development that is happening on the web with respect to web apps and user interface. Siebel is still sticking with UI that was developed with technology almost 10 years old (exaggerating a little… I know).
I wouldn’t blame users if they prefer custom portal application over Siebel as described by Jason with examples. These web based applications are easy to use with their intuitive UI developed using Web 2.0 technology. There is no denying that Siebel has the one of best data model and business layer when it comes to enterprise application but lack on the good UI layer is a deal breaker.
But it seems come 2012 it is all going to change after seeing the Oracle Open World PDF shared by Alex explaining Siebel Open UI. Below are some highlights of what to expect from Siebel Open UI
- Transforms Siebel deployments into a truly “Open” Platform supporting all browsers not just IE
- Smart, efficient, with a modern look and feel
- Great User Experience on any Browser, tablet
- Highly optimized usability and productivity
- Easy to deploy and maintain
- HTML 4.01 Standard (HTML 5 optional)
- CSS level 2.1 (CSS level 3.0 optional)
Here is look at Standard Siebel and Open Siebel UI side by side
More details can be found in the PDF available for download using this link or from here. Siebel Open UI will allow use of external JS Frameworks such as jQuery to provide intuitive features such as search suggestion, auto form completion and cool looking tool tips that you always wanted. Unfortunately it will only be available next year, so we will have to wait till then. From the PDF it seems like it will only be available from Siebel 8.1 version (start thinking about upgrade if you are on lower version).