According to Siebel Bookshelf
Siebel CTI (Computer Telephony Integration) provides voice-channel support for call center agents using Siebel Business Applications. CTI capabilities are provided through integration with third-party CTI middleware packages, such as Intel NetMerge.
and rsmorais a user of Siebel Unleashed forum had a chance to work on Siebel and CTI integration.
He has taken pain to write down his experience of working on CTI integration and give something back to Siebel community. Click here to go through what he has written.
He’s promised to share documentation also but it is written in Portuguese and he will try to translate into English and share it with us. You can ask him for documentation in the forum if you understand Portuguese 
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1 Comment at "Siebel CTI (Computer Telephony Integration)"
Thanks for the pain taken and waiting for the post
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