Siebel Business Analyst – An Overview!

Siebel Business Analyst (BA) is quite an interesting and lucrative job . Lucrative because most of the opportunities for a Siebel BA are Abroad.
Yes, the ones who’s dream is to go abroad this is the choice for you. But beware not everybody can be a BA. One of the most important pre-requisite to be a BA is to have good communication skills. You, are at the client end representing your company so you have to good in communication skills.

Business Analyst job can be broadly divided into two streams.

  • Technical Business Analyst.
  • Functional Business Analyst.


Technical Business Analyst : They are also known as Technical Solution Architects [Sound’s impressive isn’t it. Well I have worked as one 🙂 ]. Their main responsibility is to talk to client, understand the requirement and then design it. The most interesting and challenging part of Technical BA is to design the requirement.
How many times while working as developer we have scolded the person who had created the design. Well, the only way to change it is to be the one to design :). You, need to have strong technical skills if you want to be a Technical BA.

Functional Business Analyst : Their main Responsibility is to understand the requirement functionally. The line between the Technical and Functional BA is really thin and most of the time both duties are performed by one person. Functional BA’s can afford to be technically weak :).

Siebel BA role can be summarized as below

  • Talk to client, gather requirements and design it.
  • Should have functional and Technical knowledge of product.
  • It is Step Forward towards Management Role

Pro’s of BA Role

  • You earn in a foreign currency 🙂
  • Challenging and Interesting Job.
  • You get to travel to various places.
  • Tremendous contribution towards your Personality growth.

Con’s of BA

  • Being on client side you are constantly under lot of pressure.
  • You have to be away from you family and country most of the times.
  • You have to perpare Technical and Functional Documents [I hate that 🙂 ]

My Advice : If you don’t mind being away from family and you don’t want to be a techie then this is job you want, provided you have good communication skills. But, If you like India and family like me then may be you might like to stay away from it. But still a good domain option in Siebel and contributes a lot in your personal development and your experience.

PS : The views expressed in above post are my personal. If you think differently feel free to post comments or write to me. I will be more than happy to include them in this post.

22 Responses to Siebel Business Analyst – An Overview!

  1. well, being a BA doesn’t mean a lot of travel.
    I’m a technical BA and I almost never travel.
    I live in the Netherlands and there are enough projects to keep consultants busy for many years.

    writing documentation is the most important part of a BA role. So it doesn’t make sense to say “You have to perpare Technical and Functional Documents” is a Con for a BA.
    Would say that writing code is one of a developer drawbacks?

    BA is not always more lucrative: in Southern europe, developpers make more money than BA. but in Northen Europe, it’s the other way around.

    as for the management role, I can only witness my own experience and that is that all project manager I had in the past & years all came from a technical background (developper => team => lead => architect => project manager)

    Generally speaking, all these terms mean nothing (you could have added “solution architect”, solution designer, functional Analyst, it’s all the same crap at the end.
    I only see 2 roles:
    a BA and a developper. That’s enough to deliver a project.

    • Hey I have just taken the role as BA after being a successful test and unsuccessful Developer, good communication skills and travelling abroad shortly, but till date i have not created a FDD, so could you help me more on understanding Siebel Insurance Domain and other tips&tricks… it will be a gr8 help..

  2. well, being a BA doesn’t mean a lot of travel.
    I’m a technical BA and I almost never travel.
    I live in the Netherlands and there are enough projects to keep consultants busy for many years.

    writing documentation is the most important part of a BA role. So it doesn’t make sense to say “You have to perpare Technical and Functional Documents” is a Con for a BA.
    Would say that writing code is one of a developer drawbacks?

    BA is not always more lucrative: in Southern europe, developpers make more money than BA. but in Northen Europe, it’s the other way around.

    as for the management role, I can only witness my own experience and that is that all project manager I had in the past & years all came from a technical background (developper => team => lead => architect => project manager)

    Generally speaking, all these terms mean nothing (you could have added “solution architect”, solution designer, functional Analyst, it’s all the same crap at the end.
    I only see 2 roles:
    a BA and a developper. That’s enough to deliver a project.

  3. Hi Matthieu, please can you help me more in starting to be BA especially in documentation and if you can t provide me with good materials or websites that can help me
    my email is: ahmad.seddeh[at]gmail.com

  4. Hi Matthieu, please can you help me more in starting to be BA especially in documentation and if you can t provide me with good materials or websites that can help me
    my email is: ahmad.seddeh[at]gmail.com

  5. Hi BA’s…
    I am searching for materials related to Siebel Business Analyst. I am basically a technical person having 4 years of experience in siebel configuration / scripting / wf. And i think the role of BA will have much more challenging type of work and will keep us engaged always. Can you please help me how to become a BA and what are all the ways to achieve my goal. If you have any good documents for that, please kindly share that with me. My mail id is “venguly (at) gmail (dot) com”. Thanks a lot.
    Venkat.

  6. Hi BA’s…
    I am searching for materials related to Siebel Business Analyst. I am basically a technical person having 4 years of experience in siebel configuration / scripting / wf. And i think the role of BA will have much more challenging type of work and will keep us engaged always. Can you please help me how to become a BA and what are all the ways to achieve my goal. If you have any good documents for that, please kindly share that with me. My mail id is “venguly (at) gmail (dot) com”. Thanks a lot.
    Venkat.

  7. One of the biggest problems I noticed when I see BA’s who used to be developers is their lack of written and oral communication skills.
    These skills have nothing to do with Siebel or IT in general. Those are normally learnt at school. But I understand most students would rather spend more time studying math and physics than literature.
    But it’s never too late, there are institutes which specialized in communications skills and techniques.

    I would also consider going back to school, many business schools propose programmes (from a week to several weeks or even months) dedicated to management and communications.

    But on the specific role of a BA and the techniques of gathering/analysing/design requirements and solution, I would suggest the following:

    You can read all the books that are recommended in this thread:
    http://research.it.uts.edu.au/re/re-archive/0540.html

    Books again:
    http://www.systemsguild.com/GuildSite/Guild/Books.html

    A blog on the subject of Requirements Analysis and more stuff:
    http://www.incose.org/

  8. One of the biggest problems I noticed when I see BA’s who used to be developers is their lack of written and oral communication skills.
    These skills have nothing to do with Siebel or IT in general. Those are normally learnt at school. But I understand most students would rather spend more time studying math and physics than literature.
    But it’s never too late, there are institutes which specialized in communications skills and techniques.

    I would also consider going back to school, many business schools propose programmes (from a week to several weeks or even months) dedicated to management and communications.

    But on the specific role of a BA and the techniques of gathering/analysing/design requirements and solution, I would suggest the following:

    You can read all the books that are recommended in this thread:
    http://research.it.uts.edu.au/re/re-archive/0540.html

    Books again:
    http://www.systemsguild.com/GuildSite/Guild/Books.html

    A blog on the subject of Requirements Analysis and more stuff:
    http://www.incose.org/

  9. Hi Matthiew,

    This thread has been very helpful for me.

    Iam from Tech Sales background and have been involved in this industry for over 6 years. Iam planning to shift my career to Siebel CRM as a BA. I dont have any programming knowledge although I have fair understanding of software terminology. Do you see a fit for me as a BA?
    I’d appreciate your early response. you can email me at huzi1@rediffmail.com

    Thanks in advance.

    Zia Khan.

    P.S : other responses will be appreciated

  10. Hi Matthiew,

    This thread has been very helpful for me.

    Iam from Tech Sales background and have been involved in this industry for over 6 years. Iam planning to shift my career to Siebel CRM as a BA. I dont have any programming knowledge although I have fair understanding of software terminology. Do you see a fit for me as a BA?
    I’d appreciate your early response. you can email me at huzi1@rediffmail.com

    Thanks in advance.

    Zia Khan.

    P.S : other responses will be appreciated

  11. I can’t answer that question. It’s not only about background.
    re-read what I wrote earlier:
    ====================================================================
    One of the biggest problems I noticed when I see BA’s who used to be developers is their lack of written and oral communication skills.
    These skills have nothing to do with Siebel or IT in general. Those are normally learnt at school. But I understand most students would rather spend more time studying math and physics than literature.
    But it’s never too late, there are institutes which specialized in communications skills and techniques.

    I would also consider going back to school, many business schools propose programmes (from a week to several weeks or even months) dedicated to management and communications.

    But on the specific role of a BA and the techniques of gathering/analysing/design requirements and solution, I would suggest the following:

    You can read all the books that are recommended in this thread:
    http://research.it.uts.edu.au/re/re-archive/0540.html

    Books again:
    http://www.systemsguild.com/GuildSite/Guild/Books.html

    A blog on the subject of Requirements Analysis and more stuff:
    http://www.incose.org/

  12. I can’t answer that question. It’s not only about background.
    re-read what I wrote earlier:
    ====================================================================
    One of the biggest problems I noticed when I see BA’s who used to be developers is their lack of written and oral communication skills.
    These skills have nothing to do with Siebel or IT in general. Those are normally learnt at school. But I understand most students would rather spend more time studying math and physics than literature.
    But it’s never too late, there are institutes which specialized in communications skills and techniques.

    I would also consider going back to school, many business schools propose programmes (from a week to several weeks or even months) dedicated to management and communications.

    But on the specific role of a BA and the techniques of gathering/analysing/design requirements and solution, I would suggest the following:

    You can read all the books that are recommended in this thread:
    http://research.it.uts.edu.au/re/re-archive/0540.html

    Books again:
    http://www.systemsguild.com/GuildSite/Guild/Books.html

    A blog on the subject of Requirements Analysis and more stuff:
    http://www.incose.org/

  13. Hi Matthiew,

    Is it necesary to have technical skills for a person if want to become a siebel business funtional analyst.I have more than 3 years of experience in backoffice.
    I am planning to shift my career to Siebel CRM as a Business funtional Analyst. I dont have any programming knowledge although I have fair understanding of software terminology. Do you see a fit for me as a Business functional Analyst?
    I'll appreciate your early response.
    You can email me at shikha2611@gmail.com
    Thanks in advance.

    Shikha

    P.S : other responses will be appreciated

  14. Dear sir , Really it was very nice going through the document , You had provided me the fair idea what i can do . I Feel that we should have some more intraction . Kindly can i have you eamil id.warm reagrds,jakathish Kuamr.G

    • Kumar,

      It is not a good idea to share your phone number and email id in comments…. it can be misused easily. I have removed it from the comments

  15. Hi ,

    First of all .Thanku very much for sharing your experience and information with us.
    Article has been posted a year back ,but still ppl like us are getting guidance by this.
    I have worked as an tested for 4 years and jumped to development role to get a technical grip of Siebel.
    As , a next level career goal -I want to give a thought on BA profile. Do you think ,It is better career option for me . 
    As a note ,I like the profile you have described in ur article and have many such skills to become a BA.

    Please help.Your suggestion are valuable ,plz suggest some certification or training ,i need to take .

    Thanks
    Nishi 

  16. I want to search jobs as Siebel Business Analyst. I have around 9+ Years of exp in Siebel CRM. Please guide whether i can try for jobs in Siebel CRM as BA…whether we could find any openining on this area. Please suggest

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