Background
Few days back we added new fields that we had to use in Proposal Generation. After doing the required configuration when we used those fields in mapping they started showing up values as NA. When we accessed those fields from script they showed proper values and when we looked at backend database the values were fine there too.
The problem was only with the proposal generation
Problem:
Field values were being displayed as NA when they were used in Proposal Generation. But the values were fine when checked from backend and script.
Solution:
We increased the log level for the document server and found out that it was giving error
‘Field’ can not be found in Business Component ‘Service Agreement’
So, the error was singled out as SRF error. Now we realized that the server with Object Manager (OM) had latest SRF but our server on which Document Server component was installed did not had latest SRF. So, we loaded the latest SRF on the server and restarted it which solved the problem.
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9 Comments at "Problem Generating Proposal – Fields values as NA."
Hi, I used to have exactly the same problem as you guys and have to admit that I spent quite significant effort on figuring it out. I had even the correct SRF on document server, but as we were using Czech language I put the newly compiled SRF to CSY folder only. Which caused the errors you are describing above. The solution was to copy the newly compiled SRF not only to CSY folder, but also to ENU folder. This solved the problem.
Thanks for sharing it… hope it saves somebody some effort and time as searching support web for it doesn’t give anything conclusive.
Thanks again
how do you define Siebel EAI-http server component
Hi
Two Cases it will come as NA(Not Applicable)
1) When we do some changes in the corresponding BC Field in the local and if the same BC Object is not compiled in the Server. it will show the value as NA
2) Duplicate Mappings in the Proposal Field Mappings.
By
Rame
Hi All,
Can you guys help me out to generate a proposal which comprises of Sections having types as File, Report and Table in a single Template.
My requirement is to show a list of partners associated with a project in the Agreement.
For that i tried doing with Reports type, provided the BO name , Reports Name in the appropriate fields.Then also data from the report is not getting picked up in the template section.
I tried to show the report on the Siebel screen to test whether it is fetching the correct data or not , Fortunately it was doing that properly.
So the issue is getting the Agreement generation from the Template section type Reports .. Please help me with ur inputs on this.
I would like to highlight here that i have tried with Tables also , but it picks up the data from one Applet only and that too doesn’t meet my requirement.
One more thing to Neel, where can i post my New Queries or Posts on this website ..?
Thanks n waiting for ur prompt response.
Kapil
Hi Kapil,
From the description it’s hard to say why the report is not included in the template.
However as regards tables - as I understood from the description, table would be sufficient for you, and problem is just lack of the data in the applet, right? But to the applet you can get basically any data you want - may be it could be beneficial to base it on a special buscomp, so that regular buscomps don’t experience performance issues, but having a special buscomp for reporting purposes should not be a problem.
Michal
For this purpose specifically I have created a discussion forum where you can post your queries under appropriate sections. The url of the forum is
http://forum.siebelunleashed.com
Hi Michal ,
Thanx for ur prompt response.As far as getting data from table is concerned that i am getting, but again that is only the list of Partners and that too all Partners, i tried giving the search specification. Apart from getting the Partner’s list on that template iam picking some other data form Project also.
Going to Reports Template issue, checking the log files it says “Error in building Reports Section”, on Supportweb we got some clue to Run AXDESK.dll on Siebelserver, that has been done, then also the same error is coming. FYI there is one more error in Log : SBL-EDC-00162: [Microsoft Word Basic OLE Automation]Actually we r getting problem in getting the report section generated in the Template.
Kapil
Thanks Neel, i have registered on the site and got the Forum’s URL..
Kapil
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