I broke Oracle My Support portal. Stumbled upon a defect in Oracle My Support. I am calling it an defect and not an issue because I am able to replicate it consistently in every browser. After encountering this defect it is not possible to navigate the portal without refreshing the browser.
Target Unreachable, ‘backing_ui_taskflow_km_view_DocumentContent’ returned null
ADF_FACES-60097:For more information, please see the server’s error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #230
You see following error message when browser is refreshed
Here are the steps to replicate the issue:
- Search for anything using Search Knowledge Base field :
- Click on any article link to open up that article
- Click on any of the tabs present (Dashboard, Service Request, Patches)
- Click on browser back button to come back to article.
That’s it, it seems the browser back button some how messes up their task flow and now you cannot navigate the oracle my support without refreshing the whole screen that’s when second error message appears but it starts working again.
Oracle, if you are reading please fix it. I would say not very useful but interesting piece of information. What do you think?