Ques: You are logged into Siebel Call Center as a dedicated or mobile client. How do you determine to which database you are connected?

Answer:

• Click on Help > Technical Support in Siebel Application
  OR
  Click CTRL + ALT + J
• Connect String parameter will tell you which database and you are connected to.

Same Applet will also tell you information such as

• User Id you used to login
• SRF file you are using (very important and very commonly used)
• Application Version

Ques:What are different layers of the Siebel Application Architecture?

This is pretty basic question and I am pretty sure that you all know about the answer already but still I am giving an answer.

A simple Answer of this question will be

• User Interface Layer
• Business Object Layer
• Data Object Layer
• Physical Layer or Database Layer

But a detailed answer of this question will be

• User Interface Layer: It consists of 2 components or 2 Sub Layers so to say
  1. Physical UI Layer: Which is nothing but your physical CSS and Siebel Web Template (SWT) files that are used in UI
  2. UI Object Layer: Which consists of Applets, Views and Screens
• Business Object Layer: This helps you define your business logic. Business Components, Business Objects, Links etc are part of your Business Object Layer
• Data Object Layer: Data Object Layer is the what contains your object definitions. Tables such as S_BUSCOMP,S_APPLET and S_INDEX are examples of Data Object Layer. When you make table schema changes in Siebel tools these are stored in Data Object Layer and once you do Apply and Activate they are propagated to Physical Database.
• Physical Layer: This is 3rd party RDBMS that you use such as Oracle or DB2 to actually store data.

The answers are again based on my experience and in case if you feel that I missed something or I am wrong somewhere please correct me with your valuable feedback and comments.¼/p>

• Open Siebel Tools
• Click on Screen > System Administration > List Of Values option
  (as shown below)

You will see a screen which looks very similar to List Of Values View you see in Application.

You can create List of Values here by following the steps in this post and it will be reflected Application depending on data source you have logged in.

Now no need to login to application to create List Of Values while creating PickLists.

Hope this helps you all

Don’t wait download them before it expires. Here is the link the the thread of forum from where you can download the PPT’s.

Click Here

Visit Download section for more hot downloads like these by clicking here

Question:
In Siebel Applet suppose we have a Limitation to show Only 40 Field (Control) and we want to show some more columns.how to configure in this scenario?

I had an idea how to do it but I hadn’t actually worked on it. After this question I decided to find out the answer and the result is the post below.

Solution:

As we all know that Siebel uses Siebel Web Template (SWT) files to render UI both our List Applet and Form Applet are based on Web templates. So, Answer in short is We can achieve our requirement by changing SWT files. Some other question that we have to answer before this question becomes complete are.

• Which SWT File?
• What to Change in that SWT File?

Complete Solution:

Follow the steps given below to find out which SWT file you have to change

1. Open Siebel Tools
2. Query for the Applet in which you want to add more columns
3. Click on Applet Web Template icon in Object Explorer as show in picture below
4. Select the Mode for which you want to add column
5. Note down Value in Web Template Field in Applet Web template list applet
6. Go to Web Template object in Object Explorer
   (If you don’t see Web Template Object the follow the instruction in this post to add it to list)
7. Query with the value you had noted down in step 5
8. Go to Web Template File section and note down the Value in Filename field in Web Template file Applet. This is the file that you need to edit.
9. Go to Siebel installation\Siebel tools\WEBTEMPL folder and search for this file
10. Open this file in any Text editor and search for code that is like code given below. (It might be a bit different than depending on which SWT file you are trying to edit)
    
<swe:for-each startValue="501" count="40" iteratorName="currentId">
<swe:control id="swe:currentId">
<td align="swe:this.TextAlignment" class="Row"><swe:this property="FormattedHtml" hintText="Field" hintMapType="ListItem"/></td>
</swe:control>
</swe:for-each>
11. Increment count attribute to with the number you columns you want to add. For example if you want to add 2 column then code after editing will look like<swe:for-each startValue="501" count="42" iteratorName="currentId">
<swe:control id="swe:currentId">
<td align="swe:this.TextAlignment" class="Row"><swe:this property="FormattedHtml" hintText="Field" hintMapType="ListItem"/></td>
</swe:control>
</swe:for-each>


If you don’t find the above given code in the SWT file then you need to look for included files in that SWT. Look for a line like

<swe:include file="CCListBody.swt"/>

open the included SWT file and look for the above given code. You will need to move this SWT file to web client\ WEBTEMPL folder before you can see the changes in the application.

Let me know your feedback.

When you use the above code in 7.8.2.* version you application will hang after showing you the prompt. You need to press CTRL+8 to get out of hang mode.

You need to make small change to vanilla JS files to make it work. Here is link to an alert on metalink which can help you to make that change.

For those who do not have access to metalink I will post the steps below

• Open your Siebel application.
• Click on Siebel Help Menu and Technical Support
• Under System information you will see Application Version which will be something like
  Application Version: 7.8.2.8 SIA [19237] ENU(*)
  (Text will differ depending on the patch that you have enabled and the application version you are using)
• Note down the number in bracket
• Open your web client\public\enu folder. There you will see several folders have numerical names.
• Open the folder with the number that you saw in application version.
• Go to Scripts folder
• Open file named applicationshadow.js
• Add the following function definition:
  function JSSApplicationShadow_ShowModalDialog (url, argin, options)
  {
  return this._application.ShowModalDialog (url, argin, options);
  }
• Add the following prototype declaration:
  JSSApplicationShadow.prototype.ShowModalDialog = JSSApplicationShadow_ShowModalDialog;

And you are set to go. Hope this helps