I have already posted an introduction to eMail Response Functionality in Siebel and a detailed explanation on how to set it up. Today I am going to discuss a problem I faced recently and how I debugged it.
Problem:
Suddenly, in our development environment eMail Response stopped working and we hadn’t changed anything at our end. So, the fault in development was ruled out. As in Siebel we need to get logs to debug any kind of problem you need logs. So I went to
- Administration – Server Configuration > Servers
- Queried for Communication Inbound Receiver (component responsible for eMail Response)
- Increased the log level for all this events to 4
Then I went to log directory of Siebel Server installation through an FTP Client (this is probably the easiest way to get logs) and downloaded logs for Communication Inbound Receiver component. After going through logs I found the below given error again and again in logs
POP3SMTP[10/07/2008 12:10:13]:ERROR:POP3 PASS error: -ERR The requested mailbox is not available on this server.
POP3SMTP[10/07/2008 12:10:43]:ERROR:POP3 PASS error: -ERR The requested mailbox is not available on this server.
POP3SMTP[10/07/2008 12:11:14]:ERROR:POP3 PASS error: -ERR The requested mailbox is not available on this server.
It seemed like mailbox which eMail Response was monitoring was not working or available.
I went to Administration - Communication screen and queried for Profile that contained info about the mailbox. Now to confirm weather Mailbox is available or not I used telnet
Solution:
I gave the following command in Run Dialog box
telnet servername 110
Where 110 is the port for POP Protocol. After providing Username and password for mailbox I again got the same error
“The requested mailbox is not available on this server.”
So, I confirmed with exchange team and they said that this mailbox has been moved to a different exchange server. I got the name of the new server and changed it in profile. Submitted the Profile Changes and it started working again.
(3 votes, average: 2.33 out of 5)
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3 Comments at "Debugging Siebel eMail Response"
Hi neel,
i have faced this particular issue many times.
At times, the password for a particular mailbox gets locked out and we receive similar messages.
Logs are really enlightening :-)
Quick question: Neel - What do you think of Email archiving. Would you prefer archiving just the emails on EResponse and its activities and attachments OR would you prefer to archive the SE_ACT table which includes all the activities. On archiving this it would in turn archive eresponse emails both inbound and outbound which would be a niche area compared to the total job or archiving all junk data on the CRM? Let me know your comments.
btw - I work as a business architect on a major siebel implementation. I liked your basic/ simple touch in all your articles in this blog so thought to check with you. Let me know.
Cheers, Binoo.
Really good post !
I found it in google searching for text “The requested mailbox is not available on this server”.
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