Closing Service Request – Scriptless Siebel

I am back again with scriptless Siebel series, few days ago I came across a requirement which was as following:

Requirement:

We have Service Request (Parent BC) and Activities (Child BC) when all the activities are ‘Closed’ (status set as closed) Status of SR should automatically change to ‘Closed’.

Scriptless Solution:

I thought about the solution on the same lines as described in the previous post of Scriptless Siebel series. Here are steps to achieve that:

Workflow Steps:

1. Query for Activities using PRM ANI Utility Service (QueryBusComp method)
2. Use following Search Spec [Status] <> ‘Closed’ AND [Activity SR Id] = GetProfileAttr(‘SRId’)
3. Decision Step will have following condition
   If Number of Records greater than 0 then go to End else use Siebel Operation Step to Update SR status as Closed

Download Actual Workflow.

Runtime Event Details: Runtime events details are also very similar to last post, so you can refer to last post for screenshots.

• Event Detail:
  Sequence: -1
  Object Type: BusComp
  Object Name: Action
  Event: WriteRecord
  Conditional Expression: GetProfileAttr(’Me.ActiveViewName’) = ‘Service Request Detail View’
  [To limit the execution to just that particular view]
  Action Set Name: UpdateServiceRequest

Action Set Details:

You need to create two action records for this action set. One will set a profile attribute and other will call the workflow process

Action Details:

1. Name: SRId
   Action Type: Attribute Set
   Sequence: 1
   Profile Attribute: SRId
   Set Operator: Set
   Value: [Activity SR Id]
2. Name: CallWF
   Action Type: BusService
   Sequence: 2
   Business Service Name: Workflow Process Manager
   Business Service Method: RunProcess
   Business Service Context: “ProcessName”, “NewServiceRequestUpdateWF”